Frequently asked questions
What is a Virtual Appointment?
A personalized online consultation where you can speak with our jewelry specialists, ask questions, explore pieces, and get recommendations—all from the comfort of your home.
How should I prepare for my virtual appointment?
It’s helpful to have an idea of your budget, timeline, and any styles or pieces you love. If you’re shopping with your partner, feel free to join the appointment together. Other than that, no preparation is needed—we’ll take it from there. ♡
Can I book an appointment for a fully custom engagement ring.
For fully custom engagement rings, we recommend submitting a request through our Custom Design service or DM us.
For appointments, our jewelry specialists can assist with exploring our existing designs and discussing minor modifications.
For more extensive or fully bespoke designs, our Custom Design team can guide you through the process.
What can I expect during my virtual appointment?
Your virtual appointment is a one-on-one session with our team to explore pieces you’ll love. We’ll walk you through styles that match what you’re looking for, show you the details up close, and answer any questions you have along the way. Whether you know exactly what you want or you’re still figuring it out, we’re here to help you find your perfect piece.
Can I try on the ring virtually?
While you can’t physically try on the ring during a virtual appointment, our team can show you how the ring looks up close and on hand through video. We’ll also help you explore the style, proportions, and fit so you can feel more confident in your choice.
Does Love and Diamonds have a physical store
Yes, we have a physical store in Cebu City. Our appointments are available virtually only, but you’re welcome to visit our store directly if you’d like to view a piece in person or explore our collections.
For store visits, our store-in-charge will be happy to assist you and provide a closer look at our jewelry, ring styles, and lab-grown diamond options.