Question 1

What is Love & Diamonds?

Accepted Answer

Love & Diamonds is a fine jewelry brand based in Cebu, founded on July 2, 2022. We specialize in sustainable, lab-grown diamond jewelry — engagement rings, wedding bands, and fine jewelry pieces — all set in real 14K and 18K gold. Our pieces are IGI-certified, thoughtfully designed, and made for people who want beautiful jewelry they can feel good about. Shop online at lovediamonds.ph or visit our showroom at SM City Cebu.

Question 2

What makes Love & Diamonds different from other jewelry brands?

Accepted Answer

We focus on one thing: lab-grown diamonds in real gold. Every stone we use is an IGI-certified lab-grown diamond — chemically, physically, and optically identical to a mined diamond, but created without mining. For us, this isn't a compromise. It's a better choice for your budget, for the planet, and for peace of mind. We also believe buying an engagement ring should feel exciting, not overwhelming — which is why we offer the Dream Ring Builder and personalized consultations.

Question 3

Is Love & Diamonds a legitimate jewelry brand?

Accepted Answer

Yes. We're a registered brand in the Philippines with a physical showroom at SM City Cebu. Our diamonds are certified by the International Gemological Institute (IGI), one of the world's leading gemological labs. Every purchase includes certification, and we're transparent about every stone we sell. You can also visit us in person, book an appointment online, or reach us on Facebook, Instagram, and TikTok @lovediamonds.ph.

Question 4

Where can I find Love & Diamonds?

Accepted Answer

Our main showroom is at the Lower Ground Level, Main Mall, SM City Cebu, North Reclamation Area, Cebu City — open every day from 11 AM to 8 PM. We also currently have a limited-run pop-up at NUSTAR Cebu, 2nd Floor — follow us on @lovediamonds.ph for updates on pop-up schedules and future events. For online orders and inquiries, visit lovediamonds.ph or send us a message on social media.

Question 5

Does Love & Diamonds offer gift vouchers?

Accepted Answer

Yes. Our physical gift vouchers come in various denominations and are a thoughtful way to celebrate someone's milestone — whether it's an engagement, anniversary, or birthday. Contact our team to purchase or to ask about redemption options.

Question 6

Does Love & Diamonds offer corporate gifting?

Accepted Answer

Yes. We offer corporate gifting and bulk order services with customized options available. Reach out to our team to talk through what you have in mind.

Question 7

What are lab-grown diamonds?

Accepted Answer

Lab-grown diamonds are real diamonds — not simulants, not imitations. They're created in a controlled environment using technology that replicates the natural conditions deep within the earth where diamonds form. The result is a stone with the exact same chemical composition, hardness, and optical properties as a mined diamond. The only difference is how it came to be.

Question 8

Are lab-grown diamonds real diamonds?

Accepted Answer

Yes. Lab-grown diamonds have the same crystal structure, hardness (10 on the Mohs scale), and light performance as earth-mined diamonds. They're graded using the exact same 4Cs — Cut, Color, Clarity, and Carat — by the same gemological institutes. At Love & Diamonds, our stones are certified by the IGI (International Gemological Institute), one of the world's most respected diamond grading labs.

Question 9

Why does Love & Diamonds choose lab-grown diamonds?

Accepted Answer

Because we believe there's a better way. Lab-grown diamonds require no mining — meaning no land disruption, no habitat destruction, and no conflict-sourcing concerns. They give you a larger, higher-quality stone for the same price as a smaller mined diamond, with full traceability and certification. For us, choosing lab-grown is a values decision as much as it is a practical one.

Question 10

What is the difference between lab-grown diamonds and diamond simulants like moissanite or cubic zirconia?

Accepted Answer

Lab-grown diamonds are not simulants. Moissanite and cubic zirconia are entirely different materials — they look like diamonds but have different chemical compositions and optical properties. A lab-grown diamond is carbon, just like a mined diamond, and scores 10 on the Mohs hardness scale. On an IGI certificate, a lab-grown diamond is graded exactly as a diamond. Simulants are not.

Question 11

What is an IGI Certificate and why does it matter?

Accepted Answer

An IGI Certificate is a grading report issued by the International Gemological Institute — one of the world's leading independent gemological labs. It grades each diamond's Cut, Color, Clarity, and Carat weight, and confirms it is a lab-grown diamond. Every Love & Diamonds purchase includes certification — either an IGI certificate for graded pieces, or our own Love & Diamonds Certificate of Authenticity. Certification details are listed on each product page.

Question 12

Are Love & Diamonds' lab-grown diamonds the same quality as mined diamonds?

Accepted Answer

Yes — they're graded on the same scale. In fact, lab-grown diamonds can achieve higher clarity grades more consistently, because the controlled environment eliminates many of the natural inclusions common in mined stones. At Love & Diamonds, we carefully select diamonds for their cut, brightness, and overall quality — not just for what's on paper.

Question 13

What materials do you use for the jewelry settings?

Accepted Answer

All Love & Diamonds pieces are set in real 14K or 18K gold — yellow, white, or rose gold depending on the design. We don't use plated metals. The karat and metal type for each piece is listed on the product page.

Question 14

Do lab-grown diamonds hold their value?

Accepted Answer

Lab-grown diamonds are priced significantly lower than mined diamonds of equivalent quality, which means you get more diamond for your money upfront. Like all diamonds, their resale value fluctuates with market conditions. We're honest about this: we recommend choosing your diamond primarily for its meaning and beauty, not as a financial investment. What holds its value is the quality of the piece — and the memory it carries.

Question 15

Does Love & Diamonds specialize in engagement rings?

Accepted Answer

Yes. Engagement and bridal jewelry is at the heart of what we do. We offer a range of ready-to-ship engagement rings in popular styles and shapes, as well as made-to-order and fully custom designs through our Dream Ring Builder. Every engagement ring is set with an IGI-certified lab-grown diamond in real 14K or 18K gold. Browse our engagement ring collection at lovediamonds.ph/collections/sustainable-diamond.

Question 16

What is the Dream Ring Builder?

Accepted Answer

The Dream Ring Builder is our online tool for designing a custom engagement ring from scratch. You choose your diamond shape, carat size, and setting style — and we build it for you. It's a way to create something truly yours without the overwhelming experience of traditional custom jewelry. Start designing at lovediamonds.ph/pages/lab-diamonds.

Question 17

What engagement ring styles does Love & Diamonds offer?

Accepted Answer

We carry a range of engagement ring settings: Solitaire (one center stone, clean and classic), Accent/Pavé (small side diamonds for extra sparkle), Three Stone (past, present, future symbolism), Halo (a ring of smaller diamonds around the center stone), Hidden Halo, 6 Prong, and Bezel (a modern metal edge that wraps the diamond). Each style is available in multiple diamond shapes.

Question 18

What diamond shapes are available?

Accepted Answer

Love & Diamonds engagement rings are available in Round, Oval, Emerald, Pear, Marquise, and Heart shapes. Round diamonds are the most classic and highest in brilliance. Oval and Pear shapes elongate the finger. Emerald cuts have a distinctive stepped facet pattern. The Dream Ring Builder lets you compare options before committing.

Question 19

How long does it take to make a custom engagement ring?

Accepted Answer

Most Dream Ring Builder and made-to-order engagement rings take approximately 3 to 4 weeks to create after your order is confirmed. If your timeline is tight — for an upcoming proposal or a special date — let our team know and we'll do our best to accommodate you.

Question 20

Can I view the ring in person before ordering?

Accepted Answer

Yes. Visit our showroom at SM City Cebu where we'll walk you through similar styles and diamond options to help you visualize the finished piece. Because most engagement rings are made to order, your exact design may not be on display — but our team is happy to guide you in person. You can also book a virtual consultation if you're not in Cebu. Reach us on Facebook or Instagram to schedule.

Question 21

Can I design something completely custom?

Accepted Answer

Yes. If the Dream Ring Builder doesn't have exactly what you're looking for, our team can help create a fully bespoke design. Message us on Facebook, Instagram, or through our contact page at lovediamonds.ph/pages/contact.

Question 22

Does Love & Diamonds offer wedding bands?

Accepted Answer

Yes. We carry wedding bands and eternity bands to pair with your engagement ring or to wear on their own. Browse at lovediamonds.ph/collections/wedding and lovediamonds.ph/collections/eternity-collection.

Question 23

Can I book an appointment?

Accepted Answer

Yes — and we recommend it, especially for engagement ring shopping. Book online at lovediamonds.ph/pages/appointment, or message us on Facebook or Instagram to arrange a time.

Question 24

How do I place an order at Love & Diamonds?

Accepted Answer

Shop directly on lovediamonds.ph. Add your chosen piece to cart and proceed to checkout. If you need help choosing, message us on Facebook or Instagram and we'll guide you through it. For international orders, please contact our team directly as international checkout is currently not available on the website.

Question 25

How will I know my order is confirmed?

Accepted Answer

You'll receive a confirmation email once your order is placed. If you don't see it, check your spam folder — and if it's still not there, message our Customer Care team with your name and order details.

Question 26

Can I change or cancel my order?

Accepted Answer

If you've had a change of heart, contact us within 10 hours of placing your order. We'll do our best to accommodate your request before the order moves into processing. After that window, we may not be able to make changes.

Question 27

Can I update my shipping address?

Accepted Answer

Yes, as long as your order hasn't shipped yet. Contact us as soon as possible with the correct address.

Question 28

How long will it take to receive my order?

Accepted Answer

For ready-to-ship pieces, allow 2 to 3 business days for order processing, plus shipping time. For made-to-order and Dream Ring Builder pieces, production takes approximately 3 to 4 weeks before shipment. Orders placed on weekends or public holidays are processed the next business day. During peak seasons, timelines may run slightly longer — we'll always keep you informed.

Question 29

What payment methods does Love & Diamonds accept?

Accepted Answer

We accept major payment methods at checkout including credit and debit cards. For specific payment options available at the time of your purchase, you'll see the full list at checkout or you can message our team.

Question 30

Does Love & Diamonds offer installment payments?

Accepted Answer

Yes. We offer installment options through select partner banks and payment providers. Available installment terms are displayed at checkout. If you have questions about a specific bank or plan, our Customer Care team can help.

Question 31

Do you accept Cash on Delivery (COD)?

Accepted Answer

No. Full payment must be completed online before your order is processed and shipped.

Question 32

Where does Love & Diamonds ship?

Accepted Answer

We ship worldwide. Within the Philippines, we partner with LBC. International orders are shipped via DHL Express. For international purchases, please contact us directly as international checkout is not yet available on our website.

Question 33

How much is shipping?

Accepted Answer

For orders within the Philippines, shipping fees are automatically calculated at checkout based on your order. For international orders, shipping is calculated manually — contact our Customer Care team for a personalized quote.

Question 34

How long does delivery take?

Accepted Answer

Ready-to-ship orders: 2 to 3 business days for processing, then shipping time via LBC (domestic) or DHL Express (international). Made-to-order and Dream Ring Builder pieces: 3 to 4 weeks of production, then shipping. Orders placed on weekends or public holidays are processed the next business day. During holidays and peak seasons, allow for slightly longer timelines. Once shipped, you'll receive tracking details via email or SMS.

Question 35

Does Love & Diamonds ship internationally?

Accepted Answer

Yes, via DHL Express. Please be aware that customs duties, taxes, and import fees may apply depending on your country and are the responsibility of the recipient. If you're unsure about import requirements, we recommend checking with your local customs office before ordering. International checkout is not yet on the website — message us to arrange your order.

Question 36

How do I track my order?

Accepted Answer

Once your order ships, you'll receive tracking information via email or SMS. You can track domestic orders through the LBC website and international orders through the DHL Express website.

Question 37

What is Love & Diamonds' return and exchange policy?

Accepted Answer

Returns and exchanges are reviewed on a case-by-case basis. Items must be unworn, in their original packaging, and returned within 7 business days of delivery. Personalized, customized, and made-to-order pieces — and items damaged through improper use — are not eligible. For the full policy, visit lovediamonds.ph/policies/refund-policy.

Question 38

Who covers return shipping costs?

Accepted Answer

Return and exchange shipping is the customer's responsibility, unless the item received was incorrect, damaged, or incomplete — in those cases, we take care of it.

Question 39

What if I receive a damaged or incorrect item?

Accepted Answer

We're sorry — that's not the experience we want for you. Contact us within 7 days of delivery. Please include an unboxing video and photos of the item and its packaging so we can resolve this as quickly as possible.

Question 40

How do I care for my Love & Diamonds jewelry?

Accepted Answer

Your pieces deserve a little everyday attention. Store each piece separately to avoid scratching — especially diamond against diamond. Remove jewelry before swimming, bathing, or exercising. Keep pieces away from perfumes, lotions, and household chemicals. After wearing, give it a gentle wipe with a soft, lint-free cloth to maintain its shine. Bring it in to our showroom for a professional clean if needed.

Question 41

Does Love & Diamonds offer any repair guarantee on its jewelry?

Accepted Answer

Yes — we stand behind every piece we make. Love & Diamonds offers a lifetime guarantee on repair services for all 14K and 18K gold jewelry purchased in the Philippines. Our repair services currently cover Philippine orders only; we're unable to accommodate international repairs at this time, but we're always happy to help you figure out next steps.

Question 42

What repair and care services are included under the lifetime guarantee?

Accepted Answer

Here's what's covered: Cleaning — lifetime jewelry polishing and cleaning. Rings — resizing (up or down) and engraving. Necklaces & Chains — broken lock repair or replacement, and chain repair/soldering. Earrings — earring post soldering. Stones & Setting — stone tightening, diamond setting service (additional fee applies), and gemstone replacement service (additional fee applies). To arrange a repair, visit our showroom at SM City Cebu or reach us via Facebook, Instagram, or lovediamonds.ph.

Question 43

Are there any limitations I should know about before bringing in my jewelry for repair?

Accepted Answer

A few important things to keep in mind: We may need to assess your piece first to confirm it's repairable — if it isn't, we'll walk you through your options. Hollow jewelry with dented body parts may not be fixable. Rings with full patterns or stones running all or most of the way around generally cannot be resized. Diamond setting and gemstone replacement services carry an additional fee, and we'll always give you a quote before any work begins.

Question 44

Does Love & Diamonds have a physical store?

Accepted Answer

Yes. Our main showroom is at the Lower Ground Level, Main Mall, SM City Cebu, North Reclamation Area, Cebu City — open every day from 11 AM to 8 PM. We also currently have a limited-run pop-up at NUSTAR Cebu, 2nd Floor. Follow us on @lovediamonds.ph for updates on pop-up schedules and future events.

Question 45

Can I book an appointment at the showroom?

Accepted Answer

Yes, and we encourage it — especially if you're shopping for an engagement ring. Appointments let us give you dedicated time and a proper look at your options. Book online at lovediamonds.ph/pages/appointment or message us on Facebook or Instagram.

Question 46

Can I see the Dream Ring Builder designs in person before ordering?

Accepted Answer

We'll do our best to show you similar styles and diamond options in the showroom — and our team can help you visualize the finished piece. Since most engagement rings are made to order, the exact design may not always be on display, but we'll walk you through it together.

Question 47

Can I do a virtual consultation if I'm not in Cebu?

Accepted Answer

Yes. Message us on Facebook or Instagram to book a virtual consultation. We can walk you through everything — diamond options, settings, pricing — from wherever you are.

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