Frequently Asked Questions | Love & Diamonds — Lab-Grown Diamond Jewelry Philippines

Frequently Asked Questions

Everything you want to know about Love & Diamonds — our lab-grown diamonds, IGI certification, the Dream Ring Builder, engagement rings, shipping, and how to care for your pieces.

ABOUT US

Love & Diamonds is a fine jewelry brand based in Cebu, founded in 2022. We design lab-grown diamond jewelry — rings, earrings, necklaces, bracelets, and pieces for every occasion — all set in real 14K and 18K gold. Most of our diamonds are IGI-certified. For pieces without an IGI report, we issue our own Love & Diamonds Certificate of Authenticity. Every piece is handcrafted in our Cebu City studio. Shop at lovediamonds.ph or visit us in person — we're at SM City Cebu now, with our Manila location at Mall of Asia, Pasay coming up in October 2026.

We only work with lab-grown diamonds set in real gold — no plating, no fillers, no shortcuts. Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds. They're real diamonds. They just don't come with the environmental and ethical baggage of traditional mining, and they cost significantly less — which means you get more diamond for your budget. We think buying fine jewelry should feel exciting, not overwhelming. That's the whole point.

Yes. We're a registered brand in the Philippines with a physical showroom at SM City Cebu. Our diamonds are certified by the International Gemological Institute (IGI), one of the most respected gemological labs in the world. Every purchase comes with certification, and we're fully transparent about every stone we sell. Visit us in person, book a consultation online, or find us at @lovediamonds.ph on Facebook, Instagram, and TikTok.

Our main showroom is at the Lower Ground Level, Main Mall, SM City Cebu, North Reclamation Area, Cebu City — open daily from 11AM to 8PM. We're also opening at Mall of Asia, Pasay, Manila in October 2026 — follow us at @lovediamonds.ph for updates. For everything else, lovediamonds.ph has you covered.

Yes. Our gift vouchers come in different denominations and work great for birthdays, anniversaries, graduations, or any moment worth celebrating. Reach out to us to purchase or ask about redemption

Yes. We work with companies on bulk orders and customized gifting. Get in touch with our team to talk through what you need.

ORDERS & RETURNS

Nope — guest checkout works fine. Creating an account lets you track orders and check out faster on your next purchase.

Yes, for customers who can visit our SM City Cebu showroom. Message us at hello@lovediamonds.ph to coordinate your pickup.

Email hello@lovediamonds.ph within 24 hours of placing your order and we'll do our best to help. Since orders go into processing right away — and some are already in production — changes or cancellations aren't always possible, but we'll always try.

Once your parcel is picked up by the courier, we'll send a tracking link to your email. Domestic orders ship via LBC; international orders via DHL. Click the link to follow your parcel in real time.

We accept major credit and debit cards, GCash, and online bank transfers.

Yes, installment options are available through major credit cards.

At the moment, we accept BDO credit cards for:

3 months – 0% installment
5 months – regular installment

If you’re located in the Cebu City area, you may also opt for in-store payment. Just coordinate with us in advance so we can assist you with the arrangements.

We review return and exchange requests case by case. Items must be unworn and in their original, undamaged packaging to be considered. Exchanges can be made for items of equal or higher value — if the new item costs more, we'll reach out about the difference. If it costs less, we're unable to refund the gap or issue store credit.

Returns and exchanges are not accepted for:

Change-of-mind purchases
Damage from improper use, storage, or care
Made-to-order, personalized, or custom pieces
Courier delays resulting in late delivery
Items purchased from third-party retailers
Items altered by an external jeweler
Pieces classified as "cannot be repaired" or "superfine" (see definitions below)

Questions? Email hello@lovediamonds.ph.

"Cannot be repaired" refers to pieces where the design itself makes repair structurally impossible. It's not a quality issue — some designs simply can't be disassembled and rebuilt without compromising the piece.

"Superfine" refers to intentionally very delicate pieces — ultra-thin bands, fine micro-pavé work, or designs that are extremely delicate by nature. If damaged, these may not be serviceable without altering the design. We'll always let you know at the time of purchase if a piece falls into either category.

Two-way shipping is the customer's responsibility for approved returns or exchanges, except in cases where the item received was incorrect, defective, or missing.

Shipping fees are non-refundable and can't be converted to store credit. We recommend LBC or an insured courier for added protection.

Love & Diamonds isn't responsible for parcels lost in transit that we didn't originally dispatch.

Contact us first before shipping anything back. All returned pieces must be unworn, in original packaging, and include proof of purchase. Once received, our Quality Assurance team inspects the item before any exchange is processed. We'll reach out if we need more information.

Contact us at hello@lovediamonds.ph within 7 days of delivery. We'll need:

A clear unboxing video (recorded when you first open the parcel)
Photos of the item
Photos of the original packaging and courier pouch
A brief description of the issue

The video is required to file a claim with our courier — without it, we can't open an investigation. We know it feels like a lot, but this step is what gets things resolved for you.

Approved returns are processed within 5–7 business days of arriving at our studio. You'll get a confirmation email once done. Refunds typically appear in your bank account within 7–10 business days after processing. If your item was lost in transit, investigations can take 1–2 months due to LBC's standard 30-day process. Shipping fees remain non-refundable in all cases.

SHIPPING

For ready-to-ship pieces: allow 2–3 business days for processing, plus transit time. For made-to-order pieces: production takes around 3–4 weeks, then we ship. Orders placed on weekends or Philippine holidays are processed the next business day. During peak seasons, things may run a little longer than usual.

For transit time estimates, check directly with our courier partners:

LBC: lbcexpress.com
DHL: dhl.com/ph-en/home.html

Orders within Cebu City are handled through our in-house delivery, fully insured. All other domestic orders ship via LBC, and international orders go through DHL — both with insurance. We can't ship to PO boxes, hotels, or military bases.

Yes, through DHL. Customs duties, import taxes, and related fees are the customer's responsibility and aren't included in your order total. Occasional customs or courier delays are outside our control — your local customs office is the best source for specific timeline questions.

Reach out to us at hello@lovediamonds.ph with your order number right away and our team will help coordinate. If your tracking shows "Delivered," check with neighbors, building reception, or your security desk first — parcels are sometimes received on your behalf. Love & Diamonds isn't responsible for packages the courier has marked as delivered.

PRODUCTS & MATERIALS

A lab-grown diamond is a real diamond — grown in a controlled environment that replicates the conditions that form diamonds underground. Same chemical composition. Same physical structure. Same optical properties. The only difference is where it came from.

Yes. They're not diamond simulants like cubic zirconia or moissanite. Lab-grown diamonds are actual diamonds, graded and certified by the same gemological institutes — including IGI — that certify mined diamonds.

Origin and price. Lab-grown diamonds are physically and chemically identical to mined ones — they just don't require mining. That means no environmental damage, no ethical concerns, and a significantly lower price point. For the same budget, you'll typically get a larger, higher-quality lab-grown diamond than a mined one.

Most of our lab-grown diamonds come with an IGI (International Gemological Institute) certificate. For pieces without an IGI report, we issue our own Love & Diamonds Certificate of Authenticity, verifying the diamond's quality and origin.

Our ready-to-ship pieces come in a standard size 6. Other sizes may be available — reach out to us before ordering to check what's in stock. For made-to-order pieces through the Dream Ring Builder, we can size to any measurement.

You can check our Ring Size Guide here for an easy step-by-step measurement. Alternatively, our team can assist you with your ring size through an online consultation.

Yes — 14K or 18K genuine gold, never plated or filled. Our gold pieces are also pawnable.

We work with trusted partner suppliers who uphold high ethical standards and maintain full transparency across their supply chains. All our diamonds are conflict-free, and most come with IGI certification.

Our pricing reflects the full design — materials, craftsmanship, and production quality — not just raw metal weight. Each piece is priced based on what it genuinely takes to make it well.

We work exclusively with solid gold, and gold prices move with the market. When they shift significantly, our pricing adjusts accordingly. We try to keep things as stable as possible, but we won't absorb cost changes at the expense of quality.

Every piece is handcrafted in our Cebu City studio — which lets us keep a close eye on quality and make sure the people making your jewelry are fairly compensated and working in good conditions.

AFTER CARE

A few simple habits go a long way:

Remove pieces before applying lotions, perfumes, or cleaning products
Avoid wearing them during intense workouts or heavy lifting
Take them off in extreme heat, humidity, or chlorinated water
To clean: gently brush with a soft toothbrush and diluted mild dish soap, rinse under warm water, and air dry in a safe place

Some designs are more delicate than others — check the individual product page for specific care notes.

Yes. Every online purchase includes one complimentary resizing (one size up or one size down). The warranty doesn't cover lost items, damage from improper care or storage, or alterations done by a third-party jeweler.

We offer lifetime complimentary jewelry cleaning, plus 50% off standard rates on repairs, stone resetting, and resizing. After-sales care is part of the deal, not something you have to chase us for.

Lost or discarded pieces
Damage from misuse, improper storage, or everyday wear and tear
Pieces purchased through third-party retailers
Pieces altered by an external jeweler
Items classified as "cannot be repaired" or "superfine"

Fine scratches from regular wear are a natural part of owning gold jewelry and aren't considered manufacturing defects.

Email us at hello@lovediamonds.ph and our team will walk you through next steps. We'll usually ask for photos of the piece so we can assess what's needed before advising further.

DREAM RING BUILDER

It's our custom diamond ring design service — for anyone who wants a ring that's truly theirs. Celebrating a milestone? Treating yourself? Marking a moment that only you understand? The Dream Ring Builder lets you design a lab-grown diamond ring from the ground up — your setting, your stone, your style. No occasion required.

Ready-to-Ship rings are in stock and ship within 2–5 business days once your order is processed. Made-to-Order rings — including everything designed through the Dream Ring Builder — are crafted specifically for you and take around 3–4 weeks from confirmation to delivery.

Browse the available setting styles and diamond shapes, choose what you love, and check out directly — no appointment needed. If you'd rather talk through your options before deciding, you can book an online consultation with our team and we'll help you put it all together.

Schedule at lovediamonds.ph/pages/appointment-calendar

We currently offer: Solitaire, Accent/Pavé, Three Stone, Halo, 6 Prong, Hidden Halo, and Bezel. Each has a distinct look — from clean and minimal to layered and detailed. Our team can help you narrow it down if you're not sure where to start.

Round, Oval, Emerald, Pear, Marquise, and Heart. Have something else in mind? Ask us — we may be able to accommodate.

Yes. Both are genuine gold — 18K has a higher gold content and a slightly richer color, while 14K is a bit more durable for everyday wear. Our team can help you weigh the options during a consultation.

Once your design is confirmed, production typically takes 3–4 weeks. We'll keep you posted as your piece comes together.

Yes — book an online consultation and our team will walk you through available stones based on your preferences and budget, before anything is confirmed. Schedule at lovediamonds.ph/pages/appointment-calendar.

Yes. If you have a specific design in mind that goes beyond our current styles, reach out via lovediamonds.ph/pages/contact and we'll work with you on what's possible.

Everything can be done online — browse, build, and check out from wherever you are. If you want to talk through your options before deciding, our online consultations cover all of that too. No in-person visit required.