Frequently Asked Questions
Browse categories to find answers to your questions
Shop directly on our website. Simply
add your favorite piece to your cart and proceed to checkout. Need help? Send
us a message and we’d be happy to assist.
Once your order is placed, you’ll
receive a confirmation email. If you can’t find it, check your spam folder or
contact our Customer Care team.
If you’ve changed your mind, contact
us within 10 hours of placing your order. We’ll do our best to accommodate your
request before your order is processed.
Yes, as long as your order hasn’t
shipped yet. Please contact us as soon as possible with the correct details.
Returns and exchanges are reviewed on
a case-by-case basis. Items must be unworn, in their original packaging, and
returned within 7 business days of delivery.
Please note that personalized,
customized, made-to-order pieces, and items damaged through improper use are
not eligible for return or exchange.
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Return and exchange shipping costs are
the customer’s responsibility unless the item received is incorrect, damaged,
or incomplete.
We’re sorry to hear that. Please
contact us within 7 days of delivery and provide an unboxing video along with
photos of the item and packaging so we can assist you as quickly as possible.
We ship worldwide.
For orders within the Philippines, we
partner with LBC. International orders are shipped via DHL Express.
For international purchases, please
contact us directly as international checkout is not currently available on our
website.
For ready-to-ship pieces, please allow 2–3 business days for order processing, plus shipping time.
For made-to-order pieces, production typically takes 3–4 weeks before shipment.
Orders placed on weekends or public holidays will be processed on the next business day. During peak periods and holiday seasons, processing and delivery times may be slightly longer than usual.
Once your order has shipped, you'll receive tracking details via email or SMS so you can follow its journey.
For estimated delivery times, please visit:
• LBC (Philippines)
• DHL Express (International)
Within the Philippines
Shipping fees are automatically calculated at checkout based on the order value.
International Orders
International shipping rates vary depending on the destination and order value. Since international shipping fees are currently calculated manually, please contact our Customer Care team for a personalized quotation.
Yes, we ship worldwide through DHL Express.
Please note that customs duties, taxes, and import fees may apply depending on your country's regulations. These charges are determined by local customs authorities and are the responsibility of the recipient.
While we do our best to ensure timely delivery, customs processing may occasionally cause delays that are outside our control. If you have questions regarding duties or import requirements, we recommend contacting your local customs office before placing your order.
Our jewelry is crafted in real 14K and
18K gold and set with carefully selected lab-grown diamonds.
Yes. Lab-grown diamonds have the same
brilliance, durability, and composition as mined diamonds. The difference is
simply how they’re created.
Most of our lab-grown diamond pieces
come with an IGI Certificate. Pieces without IGI certification include a Love
& Diamonds Certificate of Authenticity.
Certification details can also be found
on each product page.
Yes. Whether you’re designing an
engagement ring or creating something uniquely yours, our team can guide you
through the process.
Store pieces separately, avoid
exposure to chemicals and perfumes, remove jewelry before swimming or bathing,
and gently clean with a soft cloth after wear.
A simple way to design your perfect
engagement ring online. Choose your diamond, setting, and details to create a
ring that’s uniquely yours.
Yes. All eligible diamonds include
certification and grading details for complete transparency.
Absolutely. If you’d like something beyond the available options, our team can help create a custom design. Send us a message on Facebook or Instagram, and our team will work with you to create a custom piece that's made just for you.
Most Dream Ring Builder rings take
approximately 3–4 weeks to create after order confirmation.
Yes. If you're in Cebu, you're welcome to visit our showroom at SM City Cebu. Since most engagement rings are made to order, the exact design may not always be available for viewing. However, we'll be happy to show you similar styles and diamond options to help you visualize your ring.
If you're not based in Cebu, you may also book a virtual consultation with our team. Simply contact us through our Facebook or Instagram page to schedule an appointment.
Yes. Visit us at:
Love & Diamonds
Lower Ground Level, Main Mall
SM City Cebu, North Reclamation Area, Cebu City
We also currently have a pop-up store at NUSTAR
Cebu, located on the 2nd Floor.
Follow us on social media for updates on
future pop-up locations and events.
Yes. We offer installment options
through select partner banks and payment providers.
Yes. Contact our team and we’ll guide
you through the process, including assessment, shipping, and turnaround times.
Yes. Our physical gift vouchers are available in various denominations and are perfect for celebrating life's special moments. To purchase a gift voucher or learn more about redemption options, simply contact our team
.
Yes. We offer corporate gifting and
bulk order services with customized options available upon request.