General
Love and Diamonds owns and operates this Website. Your access to and use of this Website, along with the products and services offered, are subject to the following terms, conditions, and notices. By using the Services, you agree to comply with all of the Terms of Service, as may be updated by us from time to time. It’s a good idea to check this page regularly for any changes to the Terms of Service.
We may temporarily restrict access to parts or all of the Website without prior notice. Love and Diamonds will not be liable for any inconveniences caused if the Website becomes unavailable for any reason.
Please note that the Website may contain links to other websites that are not operated by Love and Diamonds. We have no control over these Linked Sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Privacy Policy
Your privacy is important to us. Our privacy policy outlines how we will use your information, which can be found at Privacy Policy. By using this Website, you consent to the processing of your information as described therein and confirm that all data provided by you is accurate.
Prohibitions
Misuse of this Website is not permitted. You must refrain from committing or encouraging criminal offenses, transmitting viruses, hacking, or sending unsolicited advertising material. Any breach of this provision will be taken seriously, and Love and Diamonds reserves the right to report such breaches to the relevant authorities.
We will not be liable for any loss or damage resulting from cyber-attacks, viruses, or other harmful material that may affect your computer equipment due to your use of this Website.
Intellectual Property, Software, and Content
All software and content available on this Website, including photographic images, remain the property of Love and Diamonds or its licensors and are protected by copyright laws. You are not permitted to publish, manipulate, or distribute any content from this Website for commercial purposes without prior authorization.
Terms of Sale
By placing an order on this Website, you agree to the terms and conditions outlined in our Terms of Sale. All orders are subject to availability and confirmation of the order price. Dispatch times may vary depending on availability and postal delays.
Order Confirmation and Dispatch
All orders placed are subject to availability and confirmation of the order price. Dispatch times may vary based on availability and any delays caused by unforeseen circumstances or postal delays, for which Love and Diamonds will not be held responsible.
To enter into a contract with Love and Diamonds, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Love and Diamonds reserves the right to refuse any request made by you. Upon acceptance of your order, we will inform you via email, confirming the identity of the contracting party, which will usually be Love and Diamonds. In some cases, the contract may be formed with a third party, subject to their terms of sale.
When placing an order, you confirm that all details provided are true and accurate, and that you are an authorized user of the payment method used. The total lead time for your order will depend on the items purchased. Rush processing of orders is not permitted, but if you require delivery by a specific date, please contact our customer service team before placing your order for assistance.
Pricing, Availability, and Payment
While we strive to ensure accuracy in all details, descriptions, and prices displayed on our website, errors may occasionally occur. In the event of a pricing error on any ordered goods, we will notify you promptly. You will then have the option to reconfirm your order at the correct price, exchange for an item of equivalent value, or convert the total cost to store credit.
Delivery costs will be added separately and clearly displayed where applicable.
All transactions are confirmed by our payment processor partner. Once payment has been settled, your order status will automatically change to ‘Processing,’ and you will receive an email confirmation. Orders pending payment will be automatically canceled after the specified due date, and changes to the payment method are not permitted after the order has been placed.
Returns and Exchanges
Requests for returns and exchanges are handled on a case-by-case basis. Returned items are subject to evaluation and will only qualify for a refund or exchange if they meet the required conditions.
To be eligible for a return or exchange, items must be in their original condition, including all packaging.
If the chosen replacement at Love and Diamonds has a lower selling price, we are not liable to refund the price difference. However, if the replacement has a higher selling price, you will be responsible for paying the price difference along with any additional shipping costs due to the increase in value.
Shipping costs for both the return and shipment of new items will be covered by you, except in cases of wrong, defective, or missing items. Refunds will be issued based solely on the purchased product(s), excluding shipping fees, which are non-refundable and cannot be used as store credit.
For your peace of mind, we recommend using a courier that offers insurance when returning items. Love and Diamonds will not be responsible for any lost parcels that are not shipped by us. Lost parcels returned to us will not be eligible for a store credit, return, or exchange.
Returns or exchanges are not permitted in the following cases:
– Change of mind.
– Damage due to improper care.
– Made-to-order, personalized, or customized jewelry pieces.
– Late receipt of parcels due to courier delays.
If you receive a wrong, defective, or missing item, please contact us within 7 days of receiving it for assistance.
Disclaimer of Liability
The material displayed on the Love and Diamonds website is provided without any guarantees, conditions, or warranties as to its accuracy. Love and Diamonds, along with its suppliers, content providers, and advertisers, expressly exclude all conditions, warranties, and other terms that might otherwise be implied by statute, common law, or the law of equity. We shall not be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive, or incidental damages, or damages for loss of use, profits, data, or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance, or failures of this website or the Linked Sites and any materials posted thereon. This limitation applies irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law, or otherwise. However, this disclaimer does not affect Love and Diamonds’ liability for death or personal injury arising from negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter, or any other liability that cannot be excluded or limited under applicable law.
Linking to this Website
You may link to Love and Diamonds’ home page, provided you do so in a fair and legal manner that does not damage our reputation or take advantage of it. However, you must not establish a link in a way that suggests any form of association, approval, or endorsement on our part where none exists. Links from websites not owned by you are not permitted. Love and Diamonds’ website must not be framed on any other site, nor may you create a link to any part of the website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to Ownership of Trademarks, Images of Personalities, and Third-Party Copyright
Unless expressly stated otherwise, all persons (including their names and images), third-party trademarks and content, services, and/or locations featured on the Love and Diamonds website are not associated, linked, or affiliated with Love and Diamonds. Users should not rely on the existence of such a connection or affiliation. The respective trademark owners own any trademarks/names featured on this website. Any reference to a trademark or brand name is used solely to describe or identify the products and services and does not imply endorsement by or affiliation with Love and Diamonds.
Indemnification
You agree to indemnify, defend, and hold harmless Love & Diamonds, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use of the Love & Diamonds website or your breach of the Terms of Service.
Variation
Love & Diamonds shall have the right, in its absolute discretion, at any time and without notice, to amend, remove, or vary the services and/or any page of its website.
Invalidity
If any part of the Terms of Service is deemed unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms of Service will not be affected, with all other clauses remaining in full force and effect. If possible, any unenforceable clause/sub-clause or part thereof shall be severed to render the remaining part valid, with the clause being interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as permitted by law.
Complaints
Love & Diamonds operates a complaints handling procedure that we will use to attempt to resolve disputes when they first arise. Please let us know if you have any complaints or comments.
Waiver
If you breach these conditions and Love & Diamonds takes no action, it will still be entitled to exercise its rights and remedies in any other situation where you breach these conditions.
Entire Agreement
The above Terms of Service constitute the entire agreement between you and Love & Diamonds, superseding any preceding or contemporaneous agreements. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Love & Diamonds.